Need a repair? Lodge a maintenance request.
Whether it’s an urgent repair or general maintenance, all issues must be reported via our Maintenance App. This ensures fast, accurate service and helps us keep you updated every step of the way.
What to do in an urgent repair
situation
If you believe your issue is urgent such as no power, a gas leak, or a burst pipe. Log it immediately through our Maintenance App.
Our Maintenance App will:
Walk you through quick troubleshooting steps
Determine if the issue qualifies as urgent
If urgent, instantly provide the right after-hours trade contact details
Our Maintenance App will handle the triage and connect you to the right solution, fast.
No hot water or power
Gas leaks or strong gas smells
Burst pipes or major leaks
Storm damage or broken windows
Faulty smoke alarms or broken locks
General maintenance
requests
For non-urgent issues (like leaking taps, broken appliances, or minor wear and tear), please log a request through our Maintenance App. We’ll review your submission and arrange repairs promptly.
Troubleshooting tips
Before you lodge a repair, our Maintenance App will help you troubleshoot common issues often saving time and a service call. These include:
No power
Check your switchboard and unplug faulty appliances
No hot water
Check pilot light (gas) or circuit breaker (electric)
Blocked drains
Try boiling water and a plunger
Smoke detector beeping
Replace battery or reset the unit
Air conditioner not cooling
Clean filters or check settings
Oven or Stove Not Working
Check appliance power point or circuit breaker
How we handle repairs
Maintenance FAQs
What’s considered an urgent repair?
Anything that affects safety, causes serious damage, or interrupts essential services – such as gas leaks, no power, or burst pipes.
What if it’s after hours?
Log your issue via Maintenance App. If it’s urgent, the App will give you after-hours instructions and direct trade contact info – no need to call us.
What happens after I lodge a request?
We’ll review it, assign a licensed tradesperson, and keep you informed throughout the process.
Do I need to be home?
For urgent repairs, yes. For general maintenance, you can give permission for trades to enter if you’re unavailable.
What if it’s something I’m meant to fix?
Some basic upkeep (like replacing lightbulbs or smoke alarm batteries) is the renter’s responsibility. Our Maintenance App will help clarify.